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Division of Unemployment Insurance

Memorial Day - Holiday Message

The Maryland Division of Unemployment Insurance (the Division) offices and call centers will be closed on Monday, May 29, 2023, in observance of the Memorial Day holiday. We will resume our normal operations on Tuesday, May 30.

Please note that due to the holiday and bank closures, your benefit payment may be delayed.

You may continue to file weekly claim certifications while state offices are closed through the BEACON portal, available at If you have questions, please call the Division at 667-207-6520 from 8:00 a.m. to 4:00 p.m., Monday through Friday.

Contact Information

The Maryland Division of Unemployment Insurance (the Division) offers several ways claimants, employers, and third-party agents can contact us. See the list below for our primary contact methods.

Please be assured that Maryland does not have a waiting week for UI claims, like many other states do. Claims are effective the week in which they are filed.

Important Contact Information and Links

Online BEACON UI System

You can complete several unemployment insurance tasks, including filing an initial claim, in our online BEACON system, which is available online 24/7.

To learn more, see the BEACON Claimant FAQs and the Unemployment Modernization (BEACON) for Employers and Third-Party Agents webpage.

Claimant Phone Number and Hours of Operation

  • To contact a claim agent to file a new claim or inquire about an existing claim, please call 667-207-6520. Claim agents are available from 8:00 a.m. to 4:00 p.m., Monday through Friday. Hours may be modified during holidays.
  • If you call during business hours, you may provide a callback number. When an agent becomes available, the system will call the number and connect you with an agent.

Employer and Third-Party Agent Phone Number and Hours of Operation

  • The Employer Call Center can be reached at 410-949-0033. Call center hours are 8:00 a.m. to 4:00 p.m., Monday through Friday. Hours may be modified during holidays.
  • If you need help activating your employer or agent account in BEACON, please contact the Account Activation Hotline at 410-767-8997.

Automated IVR Phone System

  • To connect with the Interactive Voice Response (IVR) system available 24/7, call 410-949-0022 or 1-800-827-4839, toll free. Please listen carefully as many prompts have changed.
  • Using the IVR system, claimants can file weekly claim certifications by phone. Claimants can also reset their PIN number, check their payment status, receive filing instructions, and more without having to connect with a claims agent.

Virtual Assistant and Live Chat

You can use the Virtual Assistant to receive immediate, automated answers to common inquiries or to chat with a claims agent. The Virtual Assistant is available 24/7. However, the chat feature is available during claims agent hours (see the Claimant Contact Information webpage for agent hours).

To use the Virtual Assistant, select the blue “Chat with us” button at the bottom right corner of this page. To use the chat feature, access the Virtual Assistant and type "speak with an agent.”

Maryland Relay

This service allows individuals with certain disabilities (deafness, DeafBlindness, hearing loss, difficulty speaking, limited mobility, or cognitive difficulty) to communicate using a standard telephone. For Maryland Relay, dial 711. Please provide the Maryland Relay operator with the following phone number to reach the Division: 1-667-401-4647.

See the Helpful Resources for Individuals with Disabilities webpage or the Maryland Relay FAQS to learn more.

Ombudsman Inquiry Form

To submit an inquiry and reach the UI Ombudsman, please fill out the Ombudsman Inquiry Form and e-mail it to


The Maryland Department of Labor (MD DOL) Benefit Payment Control (BPC) Fraud Unit, or any other unit, will never ask for your BEACON username, password, or banking information through an email or a text message.

All Maryland Department of Labor (MD DOL) email addresses end in .gov. If you receive an email from and/or from “Maryland BPC Fraud Unit”, please delete it and mark it as Spam.

If you receive an email or text asking for your username, password, banking details, or knowledge-based questions that only you would know the answer to, NEVER respond or open any attachments it contains. You should NEVER provide your details through any website linked in the email or text. Your username and password are for your use only.

If you receive a questionable email or text and have questions, contact MD DOL at 667-207-6520.

Assessment Notice and Pending Civil Action Letters Reinstated

Effective May 2023, the Maryland Division of Unemployment Insurance (Division) has reinstated the process of mailing the Assessment Notice and Pending Civil Action letters. These letters are sent to employers who were previously informed that they owe payments. 

The Division mails at least one delinquency letter to an employer before sending the Assessment Notice and Pending Civil Action letter. Please note that the Division seeks to assist employers in paying quarterly unemployment insurance taxes. 

If you have any questions regarding this matter, please contact the Maryland Unemployment Insurance Contributions Division at 410-949-0033 or toll free 1-800-492-5524.

New Power of Attorney Form and Process

Effective April 28, 2023, the Division instituted a new Power of Attorney (POA) form and authorization process. As of April 28, employers are required to include the following on the POA form:

  • Third Party-Administrator/Agent (TPA) Unemployment Insurance ID number.
  • Communication preference for each power that is being granted to the TPA.

Please note that approving a POA designation for a TPA takes up to seven business days. No access will be granted to the TPA before the approval. Once approval is granted, the TPA will receive access to perform the requested functions.

To access the form, see the Power of Attorney Authorization Instructions and Form on the Flyers, Forms, and Publications for Employers & Third Party Agents webpage.

Important Unemployment Mobile App Update!

The Maryland Division of Unemployment Insurance (the Division) updated the MD Unemployment for Claimants mobile app on Wednesday, March 8, 2023.

To accommodate this update, the Division will be releasing a new version of the app, which you can download from the Google Play Store and the iOS App Store.

If you previously downloaded the app, you must update it for the app to operate properly.

  • If you set up automatic updates for the app, it should update without any action on your part.
  • If you did not set up automatic updates for the app, you will be prompted to begin the update when you see one of the following error messages:
    • App Not Supported Error - This error message will include a Get Update button, which you should select to begin the update process. After selecting the button, you will be redirected to either the Google Play Store or the iOS App Store to update the app.

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    • SSL Not Matching Error - If you see this error message, you should go to the Google Play Store or iOS App Store to update the app.

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1099-G Information for Tax Year 2022

The tax form 1099-G (Statement for Recipients of Certain Government Payments) is issued to any individual who received unemployment insurance (UI) benefits for the prior calendar year.

For a claimant who received UI benefits in Maryland, the 1099-G reflects the total Maryland UI benefit payment amount that was issued within that calendar year. This may be different from the week(s) of unemployment for which the benefits were paid.  

A claimant’s 1099-G will be sent via mail (to the address on file in the claimant’s BEACON 2.0 portal) and will also be available in BEACON 2.0. However, a claimant can choose to receive the 1099-G electronically only (by providing consent in the claimant’s BEACON 2.0 portal or in the MD Unemployment for Claimants mobile app).

1099-G forms are issued for the prior calendar year. The Maryland Division of Unemployment Insurance will send 1099-G tax forms (via mail and BEACON) for the 2022 calendar year in January 2023. 1099-Gs are only issued to the individual to whom benefits were paid.

Note: If a claimant moved since filing for UI benefits, the claimant’s 1099-G may NOT be forwarded by the United States Postal Service. The Benefit Payment Control unit cannot update the claimant’s mailing address.

To change the mailing address for the 1099-G, claimants must update their personal information in the BEACON portal, on the MD Unemployment for Claimants mobile app, or by contacting a claims agent at 667-207-6520.    

Claimants may request a duplicate paper 1099-G form sent by mail (after 1099-G forms are issued), by emailing the Benefit Payment Control Unit at

Note: If an individual receives a 1099-G tax form, but did not apply for or receive Maryland UI benefits in 2022, the individual should complete this Affidavit form and email it, along with a copy of a picture ID, to for review.

For additional information, see the 1099-G Information for Tax Year 2022 FAQs and the IRS page on unemployment compensation.

To learn about FREE tax preparation services, see the CASH Campaign of Maryland webpage, and for information about assistance with health care coverage, see the Maryland Health Connection webpage.

Limited Virtual-Kiosk Services Available by Appointment for Unemployment Insurance Questions

The Maryland Department of Labor is now offering limited virtual-kiosk services for questions regarding your Unemployment Insurance claim by appointment only. Please call our call center at 667-207-6520 so that they can assist you in scheduling an appointment.

In order to better serve you, please ensure that at the time of your appointment, you are in a location where you will not be interrupted and that you have access to your BEACON portal.

Work Search Requirement Reinstated

On Sunday, July 4, 2021, Maryland LABOR reinstated the standard active search for work requirement for all claimants receiving regular unemployment insurance (UI) benefits. Claimants receiving benefits under the Pandemic Unemployment Assistance (PUA) and Pandemic Emergency Unemployment Compensation (PEUC) federal programs must meet the active search for work requirement effective Sunday, July 18, 2021.

All claimants must actively search for work by completing at least three valid reemployment activities each week, which must include at least one job contact. Claimants must satisfy the active search for work requirement to maintain their eligibility for UI benefits.

Valid reemployment activities are intended to help a claimant become reemployed and remove potential barriers to employment. Qualifying activities include, but are not limited to: activities completed through the Maryland Workforce Exchange (MWE), such as setting up a virtual recruiter or completing a skills self-assessment; attending networking events; creating a résumé in MWE; and attending employment events (e.g., job fairs, hiring events) held by the Maryland Division of Workforce Development and Adult Learning (DWDAL). For a full list, see Maryland's Valid Reemployment Activities.

Job contacts refer to actions a claimant takes to contact employers in an attempt to secure employment. Acceptable job contacts include: submitting a job application to an employer (in person, email, online, fax); interviewing for a job; or completing a pre-screening for a job interview; among other actions.

As part of the active search for work requirement, claimants must complete a one-time registration with MWE and keep a detailed record of the job contacts and valid reemployment activities they complete each week. Claimants are strongly urged to use the Job Contact and Reemployment Activity Log, located in MWE, to track their contact(s) and activities.

Failure to keep a detailed record could result in a delay/denial of a claimant’s benefit payments. The best way for claimants to prevent this is to regularly record their completed job contact(s) and activities in the Job Contact and Reemployment Activity Log.

For detailed instructions about MWE registration and submitting job contacts and valid reemployment activities, see the Maryland Work Search Requirements web page, the Job Contact and Reemployment Activity Log video tutorial for using the log.

To learn more about the active search for work requirement, see the Work Search FAQs.

Fraudulent Unemployment Insurance Activity

Report Fraud

If you believe that your information has been used to fraudulently file an unemployment insurance claim, please contact the Benefit Payment Control Unit by completing a Request for Investigation of Unemployment Insurance Fraud form and e-mailing it to

If you received a 1099-G tax form, but did not receive unemployment insurance benefits in Maryland during the prior calendar year:

If you are an employer and believe a fraudulent claim has been charged to your account, please file a benefit charge protest through your BEACON employer portal.

Avoid UI Scams by Email and Text Message

The Maryland Department of Labor continues to uncover fraud scams in which fraudsters are impersonating DUI in e-mail correspondence and text messages. If you receive an email or text message that appears to be from the Maryland Department of Labor DO NOT select any links in the correspondence. To complete any required unemployment insurance tasks:

UI Fraud Prevention Information

To help you distinguish between legitimate assistance from Maryland Division of Unemployment Insurance (DUI) staff and a potential scammer, please remember the following::

  • DUI will never request or require payment for assistance with unemployment insurance, especially not through apps like Venmo or Cash App.
  • DUI staff will not provide assistance to claimants through direct message on social media platforms like Facebook, Twitter, or LinkedIn.
  • DUI will never arrange for an adjudication or fact-finding interview over any teleconferencing platform, such as Zoom, BlueJeans, Google Hangout Meets, or Skype.
  • DUI does not provide assistance through text message and will not send any links asking a claimant to verify their account through text.
  • DUI will never ask for your bank account number, debit card number, or credit card number over e-mail or on social media
  • DUI will never request your BEACON password over e-mail.
  • All e-mails from legitimate DUI staff will come from a e-mail address.
  • Do not provide any sensitive information related to your Maryland unemployment insurance claim by e-mail unless it is to a e-mail address.

Avoid Scams on Social Media

Please be aware of pages and scammers on social media pretending to be the Maryland Department of Labor. Scammers are replicating the Maryland Department of Labor’s social media pages, directly messaging claimants, and attempting to steal their identity by asking for their personal information. These pages are particularly targeting members of unemployment groups on Facebook.

Fraudulent pages may look similar, but are newly created, do not have a lengthy history of posts, spelled differently (often with typos), and not verified with a blue check mark. “Maryland department of labour” is an example of a fraudulent page that looks similar, but is spelled differently. If you find a fraudulent page, please report it to the social media platform immediately and DO NOT respond to their messages.

Links to the Maryland Department of Labor’s official government agency social media pages can be found below:

Identity Theft Resources

If you believe you have been a victim of identity theft, please read the Maryland State Police's Identity Theft Protection Quick Guide. For more information about identity theft, please visit the Commissioner of Financial Regulation identity theft page, and the Maryland Department of Labor and Maryland State Police information.



The BEACON unemployment insurance system launched in September 2020 for claimants, employers, and third party agents.

BEACON integrates all benefits, appeals, and tax functions of the unemployment insurance system. BEACON replaced a legacy mainframe IT system that was several decades old.

Download the Claimant and Employer Mobile App

The Maryland Division of Unemployment Insurance created two BEACON mobile apps: MD Unemployment for Claimants; and MD Unemployment for Employers.

BEACON Mobile App for Claimants

MD Unemployment for Claimants is available to download for free from the iOS App Store or Google Play Store. The mobile app allows claimants to easily file their weekly claim certifications, view and update claimant information, and more directly from their mobile device.

BEACON Mobile App for Employers

MD Unemployment for Employers is available to download for free from the iOS App Store and the Google Play Store. Registered employers can use the mobile app to make contribution payments, submit wage reports, file appeals, and more directly from their mobile device.

The BEACON mobile app is available on the App Store

Get the BEACON mobile app on Google Play


The BEACON system offers dozens of features for our stakeholders. Check out the functionalities and features below:

Features for Claimants

Claimants can:

  • Access their unemployment insurance claim 24 hours per day/7 days per week
  • File initial claims for all program types:
    • Regular UI
    • Unemployment Compensation for Federal Employees (UCFE)
    • Unemployment Compensation for Ex-Servicemembers (UCX)
    • Combined Wage Claim (CWC) - Maryland and Out-of-State Claim
    • Extended Benefits (EB)
    • Work Sharing
  • File weekly claim certifications
  • Update account details
    • name
    • address
    • e-mail
  • Update requests for tax withholding
  • Review benefit payment history
  • Receive immediate updates regarding their claim status, including up-to-date information about their eligibility
  • Retrieve correspondence and other claimant information
  • Review benefit payment history
  • Respond to fact-finding requests (as required) for additional information
  • Submit supporting documents for adjudication or appeals
  • File appeals
  • Track and pay overpayments
  • Maintain their portal account

Features for Employers

Employers can:

  • Submit required reports and information
  • Update their account information such as address, contact, and ownership
  • Access their tax rate and other UI-related information
  • Submit wage reports and pay contributions
  • Submit adjustments to previously filed wage reports
  • Respond to Requests for Separation Information
  • File an appeal
  • Submit supporting documents for appeals or adjudication
  • View all correspondence generated by the system
  • Set up an agent to manage their account

Features for Third Party Agents

Agents can:

  • Submit a power of attorney online and access their customer’s account based on their privileges granted by the power of attorney
  • File wage reports on behalf of their clients
  • Make contribution payments on behalf of their clients
  • File appeals on behalf of their clients
  • Obtain rate information for their clients

BEACON Resources

Need Help?

Claimants who have questions regarding BEACON should call a claims agent at 667-207-6520. Employers or third party agents who have questions regarding BEACON should call the Employer Call Center at 410-949-0033.

Additional State Resources

If you are in need of additional financial assistance, the Office of the Commissioner of Financial Regulation website provides information about mortgage relief, foreclosure prevention, and student loan relief programs, as well as other consumer resources. 

You may be eligible for additional supportive benefits and services through the Maryland Department of Human Services (DHS). In addition to cash and food purchasing support, you may qualify for counseling and other services. Find out what services may be available for you by completing an initial application online or by contacting the DHS 24-hour helpline at 1-800-332-6347.

For additional resources from the state departments of Labor, Human Resources, and Housing and Community Development, please visit the State of Maryland Financial Resources & Services.

Claimant Information:

Live Agent - 667-207-6520
IVR Number – 410-949-0022
For Hearing Impaired Only:
Maryland Relay dial 711

Maryland Unemployment Insurance Complaints

Employer Information:

Baltimore area - 410-949-0033
Toll free within the US - 1-800-492-5524
MD Unemployment Insurance Tax MVA License Renewal - 410-767-2699