Skip to Main Content

Division of Unemployment Insurance

Chat with us

Click here to chat with our Virtual Assistant

BEACON One-Stop Online Application

The Maryland Department of Labor’s Division of Unemployment Insurance launched the new online BEACON One-Stop application to offer all Marylanders the opportunity to quickly and easily file all types of claims and weekly certifications entirely online 24/7. This includes both regular and CARES Act unemployment insurance programs. To directly access the new BEACON One-Stop application, please visit https://beacon.labor.maryland.gov/claimant/.

If you have questions about this new application, please read our BEACON One-Stop FAQs. For help with your username and password, visit our BEACON One-Stop Username and Password Handbook. For additional information about logging into the application, visit our Login Quick Start Guide. To learn how to upload a document to the BEACON One-Stop, visit our Document Upload Instruction Guide.

If you have technical questions, please e-mail BEACON.support@maryland.gov. In your e-mail, please make sure to include your full legal name, complete address, phone number, e-mail address, the last four digits of your Social Security number, claimant ID number, and/or a brief description of the issue you are experiencing.

BEACON One-Stop Tutorial Videos

Account Activation and Login

Filing Your Weekly Certification

Pandemic Emergency Unemployment Compensation (PEUC) application

Pandemic Unemployment Assistance (PUA) application

Overview of Claimant Portal

View and Complete an Action Item

Viewing Correspondence

Viewing Messages


Important Unemployment Insurance Phone Number Updates:

The Maryland Department of Labor launched a new Interactive Voice Response (IVR) system this afternoon to expand and improve the features available for unemployment insurance claimants who contact the department by phone. Using the IVR system, claimants can now file weekly claim certifications for both regular AND pandemic unemployment insurance claims by phone. Claimants can also file a telecert for multiple weeks, reset their PIN, check their payment status, receive filing instructions, and more without having to connect with a claims agent.

To connect with the IVR system available 24/7, call 410-949-0022 or 1-800-827-4839, toll free. Please listen carefully as the voice and many prompts, like the weekly certification questions, have changed. To familiarize yourself with the weekly certification questions before filing a telecert, please visit the Weekly Claim Certification FAQs.

If claimants need to reach a live claims agent to file a new claim or inquire about an existing claim, they should call 1-877-293-4125, toll free. Live claims agents are available from 7:00 a.m. to 6:00 p.m., Monday through Friday, from 8:00 a.m. to 12:00 p.m. on Saturday, and from 12:00 p.m. to 4:00 p.m. on Sunday. Our claimants now have the option to call us seven days a week.

If a claimant calls during business hours, they may provide a callback number. When an agent becomes available, the system will call the number provided and connect the agent with the claimant. If the claimant stays on hold, they will be offered the opportunity to connect with a virtual agent to have their questions answered via smartphone.

IVR Number
410-949-0022
Live Agent Number
1-877-293-4125
  • File weekly claim certifications for regular and pandemic claims
  • Reset your PIN number
  • Check payment status
  • Talk to a live claims agent
  • File a new regular or CARES Act unemployment insurance claim
  • Inquire about an existing claim

Report Fraudulent Unemployment Insurance Activity

If you believe that your information has been used to fraudulently file an unemployment insurance claim, please contact the Division of Unemployment Insurance’s Benefit Payment Control Unit by completing a “Request for Investigation of Unemployment Insurance Fraud” form and e-mailing it to ui.fraud@maryland.gov.


New Return to Work and Job Refusal Applications for Employers

The Division of Unemployment has created new online applications for employers to easily report return to work dates and job refusal information. The applications can only be used by employers who have a valid Maryland account number and FEIN.

Employers without a valid Maryland account number, such as federal employers and those who are out-of-state, may report job refusals and update return to work dates by emailing ui.bulkclaim@maryland.gov. Their e-mail must include the following information:

  • Company name
  • Name, title, and phone number for contact at company
  • Full legal name of the employee(s)
  • Last four digits of the employee(s) Social Security number

CARES Act Unemployment Insurance Programs

The federal government passed the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), which included an expansion of unemployment insurance benefits for Marylanders. Please read our CARES Act FAQs for more information about benefit eligibility, duration, and amounts.

On April 24, Labor launched the new BEACON One-Stop unemployment insurance application to allow all Marylanders to file claims for all regular and CARES Act unemployment programs entirely online. This includes the Pandemic Unemployment Assistance program, the Pandemic Emergency Unemployment Compensation program, and those who were previously required to file by phone like federal employees, members of the military, individuals who have worked in multiple states, and those who have worked for more than 3 employers in the last 18 months.

The Secretary of the Maryland Department of Labor opted into providing ALL three of the expanded unemployment insurance programs offered through the provisions of the CARES Act:

Pandemic Unemployment Assistance (PUA)

  • Individuals who are not usually eligible for regular UI and who cannot work due to COVID-19 are eligible for a maximum of 39 weeks of benefits, which includes $600 Federal Pandemic Unemployment Compensation (FPUC).
  • These individuals include those who are self-employed, independent contractors, gig workers, have insufficient work history, and more.
  • Effective January 27, 2020 through Dec. 31, 2020.

Federal Pandemic Unemployment Compensation (FPUC) - EXPIRED

  • $600 per week on top of current regular UI benefits.
  • Effective March 29, 2020 through July 31, 2020 (last paid week ends Saturday, July 25, 2020).
  • If you have questions specifically about the $600 weekly payment, please visit our Federal Pandemic Unemployment Compensation FAQs.

Pandemic Emergency Unemployment Compensation (PEUC)

  • 13 additional weeks of UI benefits.
  • Effective from March 29, 2020 through December 31, 2020.
  • Covers individuals who have exhausted all rights to regular UC under state or federal law; have no rights to regular UC under any other state or federal law; are not receiving compensation under the UC laws of Canada; and are able to work, available for work, and actively seeking work.


Extended Benefit Unemployment Insurance Program

Under federal and state law, the Extended Benefits program is now available for claimants who have exhausted both their 26 weeks of regular unemployment benefits and 13 weeks of the Pandemic Emergency Unemployment Compensation (PEUC) assistance. The extended benefit period began on May 31, 2020, but was not payable until recently due to the requirement that claimants exhaust PEUC before receiving extended benefits.

Upon exhausting regular and PEUC benefits, Labor will issue written notification to all potentially eligible claimants informing them they can apply for the Extended Benefits program in their BEACON One-Stop portal. If a claimant is determined to be eligible, the weekly benefit amount will be the same as the claimant received under the regular and PEUC programs.


COVID-19 EMPLOYER AND CLAIMANT INFORMATION

The Division of Unemployment Insurance’s website and call centers are currently experiencing an unprecedented volume of users due to COVID-19. This may result in long wait times. We apologize for any inconvenience and thank you for your patience during these uncertain times.

Please be assured that Maryland does not have a waiting week like many other states do. No matter when or how they file, Marylanders become eligible for benefits starting the day after they separated from employment. Your payment will be backdated to the date you became unemployed, not when your claim was processed. If you are determined to be eligible, you will be paid for all benefits due.

Important Contact Information and Links

Online Application

We strongly encourage you to utilize our online BEACON One-Stop application to file your claim, which is available online 24/7.

Connect with Live Claim Center Agent

  • To contact a live agent to file a new claim or inquire about an existing claim, please call 1-877-293-4125, toll free.
  • Since the beginning of the COVID-19 pandemic, we have more than doubled our Claims Center staffing and have further extended hours. Live claims agents are available from 7:00 a.m. to 6:00 p.m., Monday through Friday and from 8:00 a.m. to 12:00 p.m. on Saturday. Starting June 7, 2020, we will be offering hours on Sunday from 12:00 p.m. to 4:00 p.m. Claimants now have the option to call us seven days a week.

Connect with IVR System to File Telecerts and More

  • To connect with the new IVR system available 24/7, call 410-949-0022 or 1-800-827-4839, toll free. Please listen carefully as the voice and many prompts have changed.
  • Using the Interactive Voice Response (IVR) system, claimants can file weekly claim certifications for both regular and pandemic unemployment insurance claims by phone. Claimants can also file a telecert for multiple weeks, reset their PIN number, check their payment status, receive filing instructions, and more without having to connect with a claims agent.

Claimant E-mail Addresses

  • Claimants may contact a Claim Center by calling 410-949-0022. If you are having difficulty placing a call or accessing our website, claimants can e-mail questions to ui.inquiry@maryland.gov. Please note that claims may only be filed by phone or online, but cannot be filed by e-mail.
  • Claimants may also e-mail technical questions about the BEACON One-Stop online application to BEACON.support@maryland.gov. In your e-mail, please make sure to include your full legal name, complete address, phone number, e-mail address, the last four digits of your Social Security number, claimant ID number, and/or a brief description of the issue you are experiencing.

Employer E-mail Addresses

  • Employers can e-mail questions to dluiemployerassistance-labor@maryland.gov or contact 410-767-2412.
  • To initiate the bulk claims process, employers should e-mail UI.BulkClaim@maryland.gov or call 410-853-1700.
  • To update the original return to work date provided, employers must e-mail ui.bulkclaim@maryland.gov BEFORE the expiration to ensure that their employees continue to receive their benefits without interruption. The e-mail must include the following information:
    • Company name
    • Name, title, and phone number for contact at company
    • Full legal name of the employee(s)
    • Last four digits of the employee(s) Social Security number
    • New return to work date or statement that the return date is unknown
       

Frequently Asked Questions

Removal of Deadlines for Additional Claim Information and Documentation

Due to the high claim volume caused by the COVID-19 pandemic, the Division of Unemployment Insurance has removed all deadlines for claimants to provide additional information or deliver supporting documentation. Please note that your claim will NOT be negatively impacted by your inability to meet any deadline date printed on a correspondence that you receive via mail.

COVID-19 Work Search Exemption

Due to the state of emergency proclaimed by the Governor of Maryland, and the labor conditions across the state of Maryland, the Secretary of the Maryland Department of Labor (Labor) has ordered a temporary exemption from the work search requirement for individuals receiving unemployment insurance benefits.

Labor will exempt all current and new unemployment insurance benefit recipients from the requirement to actively seek work while Maryland is in a declared State of Emergency and for thirty (30) days after. However, recipients MUST CONTINUE TO FILE WEEKLY CLAIM CERTIFICATIONS, either through the online Weekly Claim Certification or by calling 410-949-0022.

When you file your certification, you will be asked whether you have searched for work. Please respond accurately. Because of the exemption, even if you answer “No,” you will still receive your benefits. If you have questions about the exemption, please visit our Work Search Exemption FAQs. If you have questions about filing your weekly claim, please visit our Weekly Claim Certification FAQs.

Claimants who are selected to participate in a federally-required reemployment workshop during this period will be required to complete a one-on-one telephone session with a reemployment facilitator. However, claimants will not be required to complete the activities detailed in their Individual Reemployment Plan (IRP) until the state of emergency has been lifted.


Claimant Information:
Live Agent - 1-877-293-4125
IVR Number – 410-949-0022
For Hearing Impaired Only:
Maryland Relay dial 711
e-mail: UI.Inquiry@maryland.gov

Employer Information:
Baltimore area - 410-949-0033
Toll free within the US - 1-800-492-5524
MD Unemployment Insurance Tax MVA License Renewal - 410-767-2699
e-mail: dluiemployerassistance-labor@maryland.gov



Job Fairs

Register with the Division of Workforce Development and Adult Learning

Mortgage Late? Don't Wait!

Dayne Freeman, Assistant Secretary
Dayne Freeman,
Assistant Secretary