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Division of Unemployment Insurance

COVID-19 EMPLOYER AND CLAIMANT INFORMATION

The Division of Unemployment Insurance’s website and call centers are currently experiencing an unprecedented volume of users due to COVID-19. This may result in unusually long wait times. During this state of emergency, our normal call center hours from 8:00 a.m. to 2:00 p.m, will be extended to 7:30 a.m. to 3:30 p.m. effective March 19, 2020. To contact a Claim Center, call 410-949-0022.

We strongly encourage you to utilize our NetClaims application to file your claim online.

If you are having difficulty placing a call or accessing our website, claimants can e-mail questions to ui.inquiry@maryland.gov and employers can e-mail questions to dluiemployerassistance-labor@maryland.gov. Claims may only be filed by phone or online; claims cannot be filed by e-mail.

If your employment or business has been impacted by the coronavirus, please read our COVID-19 Frequently Asked Questions.

Employers should also read our Bulk Claims Frequently Asked Questions to determine if they are eligible for this service.

We apologize for any inconvenience and thank you for your patience during these uncertain times.


An Important Message from Maryland Labor Secretary Tiffany Robinson

COVID-19 WORK SEARCH EXEMPTION INFORMATION

Due to the state of emergency proclaimed by the Governor of Maryland, and the labor conditions across the state of Maryland, the Secretary of the Maryland Department of Labor (Labor) has ordered, effective March 20th, 2020, a temporary exemption from the work search requirement for individuals receiving unemployment insurance benefits.

Labor will exempt all current and new unemployment insurance benefit recipients from the requirement to actively seek work for a ten (10) week period. The temporary exemption from the work search requirement will begin the week ending on March 21st, 2020.

Claimants who are selected to participate in a federally-required reemployment workshop during this period will be required to complete a one-on-one telephone session with a reemployment facilitator. However, claimants will not be required to complete the activities detailed in the their Individual Reemployment Plan (IRP) until the state of emergency has been lifted.

We strongly encourage you to complete Reemployment Activities that you can perform virtually at the Maryland Workforce Exchange. By completing these activities, you can maintain and increase your skills and training and position yourself to be hired quickly when the labor market stabilizes.

For more information about the exemption from the work search requirements and a list of virtual Reemployment Activities, please visit the Work Search Exemption frequently asked questions page.


Claimant Information:
Baltimore area & out of state - 410-949-0022
Toll free inside MD - 1-800-827-4839
For Hearing Impaired Only:
Maryland Relay dial 711
e-mail: dluiinquirystaff-labor@maryland.gov

Employer Information:
Baltimore area - 410-949-0033
Toll free within the US - 1-800-492-5524
MD Unemployment Insurance Tax MVA License Renewal - 410-368-5450
Toll free - 1-800-492-5524
e-mail: dluiemployerassistance-labor@maryland.gov



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Dayne Freeman, Assistant Secretary
Dayne Freeman,
Assistant Secretary