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Division of Unemployment Insurance

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Welcome to the Maryland Division of Unemployment Insurance. Our main offices and claims centers will be closed Monday, May 25, 2020 in observance of the holiday. However, we will have staff available to answer calls on Saturday, May 23, 2020 from 8:00 a.m. to 12 noon and on Monday, May 25, 2020 from 7:00 a.m. to 6:00 p.m.

If you regularly receive your unemployment insurance benefit payments on Tuesdays, please note that due to the holiday and bank closures, your weekly payment will not be posted to your debit card until this Wednesday, May 27.

Claimants can continue to file new claims or weekly claim certifications while state offices are closed through the BEACON One-Stop Portal. If you have questions, please contact a Division of Unemployment Insurance Claims Center at 410-949-0022 or 1-800-827-4839 during normal business hours.

BEACON One-Stop Online Application

The Maryland Department of Labor’s Division of Unemployment Insurance sincerely apologizes for the difficulties surrounding applications for unemployment insurance benefits. The launch of the new online BEACON One-Stop application was intended to offer Marylanders the opportunity to quickly and easily file all types of claims and weekly certifications entirely online 24/7. The launch of the site has clearly fallen short.

We will be taking the application down nightly between the hours of 1:00 a.m. to 3:00 a.m. to perform maintenance and resolve any ongoing technical issues. While the website will be unavailable to customers during those early morning hours, this time was selected to impact the fewest number of claimants possible.

In order to prevent the overload of the system that users have experienced, we have introduced a virtual waiting line. By entering this system, you will be able to see how many individuals are waiting for site access, receive an estimated wait time that is constantly updated, and sign-up to receive an e-mail when the system is ready for you to access the platform. This will provide more certainty about when you will receive assistance, but, more importantly, it will help ensure the capacity problems the platform experienced in the past do not reoccur.

We are also implementing a new gating system to increase the number of customers who are able to complete their filings with minimal hassle and frustration:

  • On Sundays and Mondays, ONLY our customers who are filing weekly claim certifications will be able to file, in order to ensure that Marylanders can receive their payments timely and when needed. If you are unable to file your weekly claim certification on Sunday or Monday, you are not restricted from filing it on any other day.
  • On Tuesdays through Saturdays, our customers can file new claims as well as complete all other activities.

We have launched a new virtual assistant on our website to help Marylanders receive answers to their most frequently asked questions about unemployment insurance benefits. You will see the virtual assistant in the bottom right hand corner of your screen.

If you have questions about this new application, please read our BEACON One-Stop FAQs. For help with your username and password, visit our BEACON One-Stop Username and Password Handbook. For additional information about logging into the application, please read our Login Quick Start Guide.

If you have technical questions, please e-mail In your e-mail, please make sure to include your full legal name, complete address, phone number, e-mail address, the last four digits of your Social Security number, claimant ID number, and/or a brief description of the issue you are experiencing.

To directly access the new BEACON One-Stop application, please visit

BEACON One-Stop Tutorial Videos

Account Activation and Login

Filing Your Weekly Certification

Pandemic Emergency Unemployment Compensation (PEUC) application

Pandemic Unemployment Assistance (PUA) application

BEACON One-Stop Overview of Claimant Portal

BEACON One-Stop View and Complete an Action Item

BEACON One-Stop Viewing Correspondence

BEACON One-Stop Viewing Messages


The Division of Unemployment Insurance’s website and call centers are currently experiencing an unprecedented volume of users due to COVID-19. This may result in long wait times. We apologize for any inconvenience and thank you for your patience during these uncertain times.

Please be assured that Maryland does not have a waiting week like many other states do. No matter when or how they file, Marylanders become eligible for benefits starting after the day after they separated from employment. If you are eligible, you will be paid for all benefits due.

Removing Deadlines for Additional Claim Information and Documentation

Due to the high claim volume caused by the COVID-19 pandemic, the Division of Unemployment Insurance is removing ALL deadlines for claimants to provide additional information or deliver supporting documentation. Please note that your claim will NOT be negatively impacted by your inability to meet any deadline date printed on a correspondence that you receive via mail.

Important Contact Information and Links

We strongly encourage you to utilize our online BEACON One-Stop application to file your claim. This online application is available 24/7 except between 1:00 a.m to 3:00 a.m. while maintance is performed), but we are strongly encouraging Marylanders to file during non-peak hours, like early in the morning and late in the evening (8:00 p.m. - 7:00 a.m.), for faster processing speeds.

The hours of our Claims Centers have been further extended and are open from 7:00 a.m. to 6:00 p.m., Monday through Friday. Starting Saturday, April 18, our Claims Centers will also be open on Saturdays from 8:00 a.m. to 12:00 p.m. To contact a Claim Center, call 410-949-0022.

If you are having difficulty placing a call or accessing our website, claimants can e-mail questions to Employers can e-mail questions to or contact 410-767-2412. Claims may only be filed by phone or online; claims cannot be filed by e-mail.

We strongly encourage employers to contact the Division of Unemployment Insurance by e-mailing or calling 410-853-1700 to initiate the bulk claims process.

Frequently Asked Questions

If you have general questions about filing a claim for unemployment insurance or receiving benefit payments, please visit our General Unemployment FAQs (PDF).

If your employment or business has been impacted by the coronavirus, please read our COVID-19 Frequently Asked Questions.

If you have questions about the work search requirement exemption, please visit the Work Search FAQs.

If you have questions about filing your weekly claim, please visit our Weekly Claim Certification frequently asked questions.

If you have questions about the CARES Act, please visit our CARES Act FAQs.

If you have questions specifically about the $600 weekly payment, please visit our Federal Pandemic Unemployment Compensation FAQs.

If you have questions about Bank of America debit cards, please read our Bank of America Debit Card Frequently Questions.

If you have questions about filing your 1st quarter reports, please read our 1st Quarter Reports FAQs.

If you are an employer interested in the Work Sharing program, please read the Work Sharing FAQs.

Employers should also read our Bulk Claims For Frequently Asked Questions to determine if they are eligible for this service.

Expansion of Unemployment Insurance Benefits Under the New CARES Act

The federal government recently passed the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), which includes an expansion of unemployment insurance benefits for Marylanders. Please read our CARES Act Frequently Asked Questions for more information about benefit eligibility, duration, and amounts.

On Friday, April 24, Labor will be launching a new, one-stop unemployment insurance application to allow Marylanders to file claims for all unemployment programs entirely online. This includes the Pandemic Unemployment Assistance program, the Pandemic Emergency Unemployment Compensation program, and those who were previously required to file by phone like federal employees, members of the military, individuals who have worked in multiple states, and those who have worked for more than 3 employers in the last 18 months.

The Secretary of the Maryland Department of Labor opted into providing ALL three of the expanded unemployment insurance programs offered through the provisions of the CARES Act:

  • Pandemic Unemployment Assistance (PUA)
    • Individuals who are not usually eligible for regular UI and who cannot work due to COVID-19 are eligible for a maximum of 39 weeks of benefits, which includes $600 Federal Pandemic Unemployment Compensation (FPUC).
    • Effective January 27, 2020 through Dec. 31, 2020.
    • Starting Friday, April 24, those who are self-employed, independent contractors, gig workers, or have insufficient work history will be able to apply online. To receive an e-mail with additional information and instructions once the new application is ready, please sign up here.

      E-mail Updates
      To receive an e-mail letting you know when you can file for PUA benefits, please enter your e-mail address below.
  • Federal Pandemic Unemployment Compensation (FPUC)
    • $600 per week on top of current regular UI benefits.
    • Effective March 29, 2020 through July 31, 2020 (last paid week ends Saturday, July 25, 2020).
    • Starting Friday, April 17, everyone eligible for benefits ending the week of April 4 will begin receiving an additional $600 per week as part of the Federal Pandemic Unemployment Compensation program on top of current regular benefits. Marylanders will begin to see the increase in their next regularly scheduled payment.
    • If you have questions specifically about the $600 weekly payment, please visit our Federal Pandemic Unemployment Compensation FAQs.
  • Pandemic Emergency Unemployment Compensation (PEUC)
    • 13 additional weeks of UI benefits, plus $600 FPUC.
    • Effective March 29, 2020 through Dec. 31, 2020.
    • Starting Friday, April 24, new claimants and those who are already receiving benefits will automatically receive an additional 13 weeks of benefits under the CARES Act. Current eligible claimants do not need to take any additional steps to receive these extended benefits. Labor will be directly contacting claimants who have recently exhausted their benefits, so they can reapply for the additional 13 weeks.

    We will update this site, Facebook, and Twitter when we have more information.


    Due to the state of emergency proclaimed by the Governor of Maryland, and the labor conditions across the state of Maryland, the Secretary of the Maryland Department of Labor (Labor) has ordered a temporary exemption from the work search requirement for individuals receiving unemployment insurance benefits.

    Labor will exempt all current and new unemployment insurance benefit recipients from the requirement to actively seek work while Maryland is in a declared State of Emergency and for thirty (30) days after. However, recipients MUST CONTINUE TO FILE WEEKLY CLAIM CERTIFICATIONS, either through the online Weekly Claim Certification or by calling 410-949-0022.

    Claimants who are selected to participate in a federally-required reemployment workshop during this period will be required to complete a one-on-one telephone session with a reemployment facilitator. However, claimants will not be required to complete the activities detailed in the their Individual Reemployment Plan (IRP) until the state of emergency has been lifted.

    Despite the order exempting claimants from completing the work search each week, YOU MUST STILL FILE A WEEKLY CLAIM CERTIFICATION in order to receive benefit payments. You may file your weekly claim certification by Internet or telephone. Each weekly claim certification covers a one-week period. When you file your certification, you will be asked whether you have searched for work. Please respond accurately. Because of the exemption, even if you answer “No,” you will still receive your benefits.

    If you have questions about filing your weekly claim, please visit our Weekly Claim Certification frequently asked questions.

    We strongly encourage you to complete Reemployment Activities that you can perform virtually at the Maryland Workforce Exchange. By completing these activities, you can maintain and increase your skills and training and position yourself to be hired quickly when the labor market stabilizes.

    For more information about the exemption from the work search requirements and a list of virtual Reemployment Activities, please visit the Work Search Exemption frequently asked questions page.

    Claimant Information:
    Baltimore area & out of state - 410-949-0022
    Toll free inside MD - 1-800-827-4839
    For Hearing Impaired Only:
    Maryland Relay dial 711

    Employer Information:
    Baltimore area - 410-949-0033
    Toll free within the US - 1-800-492-5524
    MD Unemployment Insurance Tax MVA License Renewal - 410-767-2699

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    Dayne Freeman, Assistant Secretary
    Dayne Freeman,
    Assistant Secretary